Welcome to my Weblog. This site is dedicated to my thoughts, views and understanding on anything that touches upon records management, archives management as well as information management in Malaysia. I believe in becoming a 'functional and meaningful' information professional, the term I refer to as person who can function in many ways possible for the betterment of this discipline. Interested parties, may reproduce or quote materials published with the condition that they are credited to Comments must be accompanied by names or pseudonyms. Anonymous postings and those containing profanities and obscenities will be rejected.

Monday, June 6, 2011

observe and evaluate 2....!!!

Assalam all...

When the form is designed in such a way, by which customer have to fill up a lot of information, it will surely result in the longer time taken for officer to make a data entry into the system....this will slow down the process.

I do agree for the first timer customer, that should be okay! Otherwise necessary information would not be able to be detected in the system. However, for returning customer or existing customer to repeat the same process, whenever they come and seek for services in an agency, it is in fact ridiculous in the context of fast moving business transactions in today's environment.

Why should they fill up the same information as they did previously? Can their details be traced using the same reference no or customer ID?

What happen to the information system employed by the agency? Can't the system provide necessary tracing back of customer details to expedite the processes and make customer happy? If the system cannot do so...why in the first place that the agency engaged with the system?

A business re engineering is desperately needed in such cases!!