Welcome to my Weblog. This site is dedicated to my thoughts, views and understanding on anything that touches upon records management, archives management as well as information management in Malaysia. I believe in becoming a 'functional and meaningful' information professional, the term I refer to as person who can function in many ways possible for the betterment of this discipline. Interested parties, may reproduce or quote materials published with the condition that they are credited to Comments must be accompanied by names or pseudonyms. Anonymous postings and those containing profanities and obscenities will be rejected.

Sunday, June 5, 2011

observe and evaluate...!!

Dear all...

I used to give this example during records management classes...

If the counter service is slow.........

it is always indications for whatever reasons as follow:

.....they are creating a lot of info and thus a lot of records!
.....they are making a lot of inputs into the system....repeatedly over time!
.....their forms are not systematically created to expedite process!
.....their information system be it database or not fully integrated!one number or one reference solve it all concept is not used!

hence:....waiting time is higher....customer satisfaction is low....and the counter service is not people's friendly or customer friendly....!!!

You have all the system, all the ICT experts on earth.....why aren't you improve things!!!....if you cannot find out one in the organization, employ a new one, or outsource one....why are these people are not doing this immediately?? I do not understand!!!