Harnessing internal knowledge...

Assalamualaikum wrt wbt.....

Dear all....

In organization, that exists for so many years, accumulates and operates in big scope.....and all of a sudden, you are tasked to identify, collect, generate or create internal knowledge, within organization, regardless of form and sources or types, be it tacit and explicit knowledge.....where would you begin? Where would you start? How to go about it?

Maybe the organization that you worked with, is not that old, it is just started a few years back, have small operations, with few people, and you are tasked with similar things....where and how would you go about it?

The answer could be varied.....but to me, if I am tasked with, I would rather start with something documented, recorded, and within reach, because I don't know what exist already, therefore I need to know that earlier so that the CONTEXT by which event and things occurred could be derived.....however, my problem is to find those hard facts, events and history, achievement and successes, understanding transactions and its relevancy with the current operation of the agency that I work today....

How could I find those information and documented reports if those records are not managed properly from the very beginning? And more so when half of its existence, the reports and all critical documentations exist digitally, never been printed, kept in isolation in everyone's desktop computers and servers in the organization....it is there, but it is all scattered. Just imagine that now, your tasks are complicated by the current situation, while in the beginning it is a straight forward task of identifying, collecting and finding internal knowledge within your organization valued so much....now it has gone beyond that. You have to search, classify, arrange, collect, identify, appraise and many other activities just in order to start with your primary tasks....

When records are not managed from the very beginning, the beginning of its creation, and this is what could happen to you similarly. In the very beginning, things look simple and manageable because physically transaction does not occur that frequent and records are not created that much....later, when operations and transactions hike up, the focus has shifted towards completing the transactions, while records remain neglected. Later on, things become out of control......the heat is on then!

Just imagine...we need to harness internal knowledge but we have to dig down dip and to start other things first before we can do our first tasks........harnessing internal knowledge! Just think again, who is supposed to handle such things? You, me, they are.....do they have necessary skills and knowledge to do? Records professionals are very much needed to manage records in organization from the very beginning......it is cumbersome to call upon records professionals and seek their help when your records have already scattered around, messed up and here wire.....hence, dear all, please start early, please start from the very beginning....don't wait!


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