Organizational culture and individual perceptions on records management are two main stumbling blocks for the spur of records management in Malaysia. If organization does not recognize records as key performance driver for the success of organizational operations and service delivery, an organization will always have problem in delivering utmost customer satisfaction while determining the root cause for such lackluster performance of their staffs are of constraint. No documentation are taken care off properly while slow response to attend to customer's complaints are among the main indicator. While customers expect their loyalty to the service offered by an organization is given due recognition, this is not prevail in today's most organization when their service records are no where in the organization due to failure of record keeping and filing system.Individual perceptions add more injury to the acceptance of records management as a key driver for performance. This occur from top level management to low level management personnel. The accountability is mostly by the top management. Records management is considered secondary and this perception exists in most organization. Some data on this would be provided later!
It is a hope that records management graduates from the Faculty of Information Management would be able to promote proper record keeping in their organization they work for. In as much, the Faculty of Information Management of UiTM has produced many batches of graduates in records management, and many of them currently work for variety of organizations and government agencies in Malaysia. It is highly hope that, it is them who would be able to penetrate, giving awareness and explaining records management to others. They are the ambassador of records management in Malaysia!
Please respond to the call! O! Records management graduates!
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